Documentation

CosmicChat Documentation

Welcome to the CosmicChat documentation. Find everything you need to get started and make the most of our conversational commerce platform.

Getting Started

Quick Start Guide

Set up your first chatbot in under 10 minutes. Connect your messaging channels, import products, and start converting conversations into orders.

Platform Overview

Learn about CosmicChat's key features, architecture, and capabilities for conversational commerce across WhatsApp, Messenger, and Instagram.

Setup & Configuration

Connecting Channels

• WhatsApp Business API setup
• Facebook Messenger integration
• Instagram Direct Messages configuration

Product Catalog

Import your product catalog via CSV, sync with Shopify/WooCommerce, or add products manually through the dashboard.

AI Training

Train your AI assistant with FAQs, product knowledge, and business-specific information to provide accurate responses.

Features

Conversation Management

Monitor active conversations, assign to human agents, view chat history, and analyze customer interactions.

Order Collection

Configure what information to collect from customers, set up validation rules, and customize order confirmation messages.

Automation Rules

Create triggers and actions to automate repetitive tasks, send follow-ups, and route conversations intelligently.

Analytics

Track key metrics including conversation volume, order conversion rates, average order value, and revenue per channel.

API Reference

Comprehensive API documentation for developers looking to integrate CosmicChat with custom systems.

Support

Need help? Contact support@cosmictal.com or visit our Help Center.